Last updated: January 15th, 2018
Some services may have supplementary privacy statements that explain in more detail our specific privacy practices in relation to them. Unless otherwise noted, our services are provided by RepoRoute inside of the United States.
You own your data. RepoRoute treats your form submissions, GEO location, Photos, and data as your private information. We don't sell your data and we don’t use the form data you collect for our own purposes, except in a limited set of circumstances (e.g. if we are legally obligated to do so).
We keep your data secure. Your data is stored in a secure repository controlled by strict security policies and is only transmitted over the Internet using Secure Socket Layers (SSL).
Form accuracy and data collection privacy. Unless stated under a separate agreement, RepoROute is not responsible for the content of the forms you create or the data your forms collect.
We don't sell your form submission data to third parties. RepoRoute doesn't sell or share your form data in any way with third party advertisers or marketers.
What information does RepoRoute collect?
When you use RepoRoute, we collect information relating to you and your use of our products and services from a variety of sources as listed below:
Registration User Information. To use RepoRoute you need a RepoRoute account. When you confirm/register your account, we collect your username, password and email address.
Billing information. If you make a payment to RepoRoute, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder.
Account settings. RepoRoute provides screens to control account preferences and personal profile information. For example, your account timezone and communication templates can all be configured through our online administration portal.
Form data. We store your form data and form configuration settings for you. If you chose to have data submissions to directly posted to your private services, your form data will not be stored on our servers.
Usage data. We collect usage data about you and your users whenever you interact with our products and services. This may include webpages you visit, what you click on, geo location, when you performed those actions, and so on. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type, and geographic location. We may also infer your geographic location based on your IP address.
Referral data. If you arrive at one of our websites (reporoute.com) from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics
How we use data we collect
We collect data to provide you with various services
These services include providing you with customer support, which requires us to access your information to assist you (such as with form setup, design and technical troubleshooting).
Certain features of our services use the content of your forms, form submissions and your account information in additional ways.
We collect data to manage our services.
We internally use your information, including certain form data, for the following limited purposes:
To monitor and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, and information from page tags) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services.
To prevent potentially illegal activities.
To screen for undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, and other email communication about your account). You can't opt out of these communications since they are required to provide our services to you.
To contact you for marketing purposes (if you opt in). We will only do this if you have given us your express permission to contact you for this purpose. For example, during the account registration process we will ask for your permission to use your information to contact you for promotional purposes. You may opt out of these communications at any time.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
We may disclose:
Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
Your information if there's a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between RepoRoute entities, you expressly consent to RepoRoute transferring your information to the new owner or successor entity so that we can continue providing our services. If required, RepoRoute will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)
Your rights to your information?
At any point you can perform the following actions:
Update your account details. You can update your account preferences and information using our online administration portal found at http://reporoute.com.
Download/backup your form data. We provide you with the ability to export data in a variety of formats including Excel, CSV, and PDF.
Delete your form data. Deleting form can be accomplished via our online administration portal and will permanently delete form data immediately. To the extent permitted by law, we will permanently delete your data if you request to cancel your account.
Cancel your account. To cancel and delete your account, please contact us as firstname.lastname@example.org. Deleting your account will cause all the form data in the account to be permanently deleted, as permitted by law, and will disable your access to any other services that require a RepoRoute account. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).
We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the internet.
To make our site easier to use. If you use the "Remember me" feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to RepoRoute.
To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see.
Blogs and Forums. Our website offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We’re not responsible for any personal information you choose to submit in these areas of our site. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to fulfill your request and we will let you know why.
Online Tracking. We currently do not process or comply with any web browser's "do not track" signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services (unless otherwise stated in a service-specific privacy statement).
Safety of Minors and COPPA. Our services are not intended for and may not be used by minors. "Minors" are individuals under the age of majority in their place of residence (or under 13 in the United States). RepoRoute does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us at
Our servers are based in the United States, so your personal data will be primarily processed by us in the United States.
You consent and agree that we may transfer your data to data processors located in countries, including the United States, which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area. Your consent is voluntary, and you may revoke your consent by opting out at any time. Please note that if you opt-out, we may no longer be able to provide you our services.